Terms and Conditions & Privacy Policy

Christa's Non-Binding Contract: Terms & Conditions

Nationwide Vehicle Shipping Payment Options:

Christa does not ask for the Broker fee until your authorized carrier shows up, fills out the BOL (Bill of Lading) for insurance purposes and loads your vehilce: that means after your vehicle is on its way to the destination.

• Paypal - If you have chosen Paypal click on the Paypal pay button above and use Paypal to pay the deposit only or I will send you a secure invoice.
• Venmo - If you request, I will send you a confidentially secure invoice.

1. Christas Excellent Auto LLC agrees to have vehicle(s) described on quotation available to be shipped on or about the dates requested. When Christas Excellent Auto LLC finds a n interested licensed Carrier (agent) to fulfill the terms and conditions of this agreement, Christa will call the customer to present all interested carriers to you for your authorization.  I will ask you if the dates this carrier wants to load and deliver works for you.  After you authorize & the carrier signs my contract, I will provide a courtesy copy to you.  At that time Christas Excellent Auto LLC does not guarantee a specific pickup or delivery date.  However, at that time your authorized and contracted carrier does guarantee a specific pickup or delivery date. I will provide a courtesy copy of the signed contract to you with your authorized carrier.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Christas Excellent Auto LLC must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional \$75.00 rescheduling fee.

4. Christas Excellent Auto LLC hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 5 miles from the designated pickup or delivery point.  This means both the origin and destination needs big-rig access without gravel roads, low ling trees, narrow roads or restrictions to a large truck.

5. All vehicles to be delivered with a balance due shall be paid by CASH, BANK CERTIFIED CHECK OR BANK MONEY ORDER or BANK ISSUED CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where shipper will have to retrieve and pay for storage or redelivery fees.

6. After you authorize a carrier and I provide to you a courtesy copy of the signed contract (that is legally binding) with your authorized carrier, Christas Excellent Auto LLC does not but your contracted carrier does guarantee transport by that specific driver/carrier.

7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, \$150.00 will be due at time of delivery in addition to any other moneys owed. It is shipper’s responsibility to make sure vehicle is in proper working order. Problems, such as but not limited to, a dead battery, bad alternator, loose cables, etc that makes the vehicle inoperable during transport will increase the transport price by \$150.00.

8. Christas Excellent Auto LLC or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits Christas Excellent Auto LLC or its agents from doing so. If such items are shipped unbeknown to Christas Excellent Auto LLC or its agents, such items become the sole responsibility or the shipper. Should damage occur in your car you will be subject to additional fees at the discretion of the transporting company. This is Federal Law and under no control of Christas Excellent Auto LLC.  This being said, if you ask the carrier, they typically will allow up to (less than) 100 pounds in the trunk.  Please let me know at the time you place your order if you want me to ask the carrier if it approved by them.

9. Shipper is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is shipper’s responsibility, including damages done by said part to any and all vehicles involved.

10. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the BOL bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Christas Excellent Auto LLC and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly.

11. Christas Excellent Auto LLC and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Christas Excellent Auto LLC will support you in this effort should such a problem occur, but in no way will Christas Excellent Auto LLC accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.

12. Shipper specifically waives any right to judicature of this matter at any other location. Christas Excellent Auto LLC can only be liable for up to the amount of the deposit located on your quotation. In no case can Christas Excellent Auto LLC be held liable for the designated carrier’s damage. Christas Excellent Auto LLC will provide carriers insurance certificate and carrier information should any controversy arise.

13. If you place an order with Christas Excellent Auto LLC, you have the option to cancel any time without any fee or hassles at any time before a carrier has signed a contract to transport your vehicle.  Christa's contract is non-binding and no obligation on your part.

14. Christas Excellent Auto LLC is a licensed and bonded Property Broker. WE are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Christas Excellent Auto LLC does not transport your vehicle or ensure it's transport. Christas Excellent Auto LLC provides the services of finding a licensed (by the Dept. of Transportation) & insured (we personally call the insurance company of the Carrier prior to dispatching the order) Auto Transport Carrier and logistically bringing the Carrier and the Customer together.

15. Christas Excellent Auto LLC will not be responsible for demurrage at any Port Facilities.

16. By submitting your order online, Christas Excellent Auto LLC understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Christas Excellent Auto LLC web site. 

Neither Christas Excellent Auto LLC nor its agents shall be responsible for the following:  

- Damage caused by the carrier during transit.  I check carrier insurance.  Be sure to take photos of the carrier and your vehicle together at the origin for insurance purposes.  Fully inspect the vehicle when the carrier delivers.  If you see any damage, take photos with the vehicle's damage and the carrier's truck together in the picture & clearly note the damage on the BOL before you pay the COD cash to the driver.

Privacy Policy.
 

We collect information and data that is used to identify, describe, refer to, is capable of being associated with, or could be linked directly or indirectly with a particular customer or device (“personal information”). Specifically, we have gathered the following different categories of consumer-specific personal information during the last 12 months:
 

A real name, postal address, online identifier, internet protocol address, pick-up and delivery address, vehicle make and model, any card or payment details.
 

Information about inquiries, web quotes, and bookings with us or through us subjected to the auto transportation services, including the pick-up and delivery information connected with your query or inquiry, Record of inquiries and searches related to auto transport services made by you or on your behalf; details about your personal interests, needs, and any other data or information about your inquiry; details of results, proposals, estimates, and any other information recorded in response to the inquiries.
 

Internet Specific Activities:
Information about the consumer’s interaction with a website or advertisement, browsing history, and search history.
 

Information is collected and recorded for any competitions or promotions that we run.
 

We record information about your visits to, browsing of, and usage of our website in case your web browser blocks it. The information collection will depend on your interactivity with our website.
 

This information may include: your internet protocol address, the details about your computing device, the make and version of your web browser, your operating system, your time zone, the web site you came from, identified as a referrer web page address by your web browser, cookies, your visited pages, use of our website, including searches and inquiries recorded, your viewed services, the time duration spent on our web site and pages, and page interactivity information. This will be recorded normally, used anonymously, and considered for performing an analysis.
 

Use Of Your Personal Data:
We may use your personal information to conduct direct marketing and send you marketing messages, materials, advertisements, and promotions about the car shipping services that we do offer. We may use data to access our website performance, campaigns, and marketing channels. You can withdraw your consent for this at any time by contacting us as illustrated in this privacy policy, as illustrated in the direct marketing that you receive, or by clicking the “Unsubscribe” button or textual link at the bottom of our emails.
 

Storing Your Personal Data:
We consider it essential to prioritize the security and confidentiality of our customer-related information. The phone numbers and email addresses given during transactions or any interactions with Christa's Excellent Auto LLC are stored securely in the data centers located within the United States. This ensures complete compliance with U.S. data protection laws and regulations.
 

Our data storage systems adhere to industry-standard security protocols for protecting your contact information from any potential unauthorized access, disclosure, alteration, or destruction. We assure you that we do not sell or share your contact details or protected information with third parties for marketing purposes.
 

In the process of providing seamless communication services, we may use some third-party platforms. Your email and phone-specific data may be stored on these platforms to send order updates, customer support services, and any relevant information. These third-party services are chosen after conducting careful research and development on the basis of their commitment to data security and policy.
 

Message
Consent to Receive Text Messages
By using our website or web quote request, the user gives consent to receiving automated promotional messages through email, calls, SMS, and prerecorded voice emails, including ring-less voice mails, using automated communication systems concerning our services and promotions, including appointment reminders, service updates, and special offers announcements. You may receive up to three text messages in a day, and for any help reply. Customers can select termination of receiving messages at any time to reply with STOP through SMS and by clicking the unsubscribe link in the emails.
 

Our data storage systems adhere to industry-standard security protocols for protecting your contact information from any potential unauthorized access, disclosure, alteration, or destruction. We assure you that we do not sell or share your contact details or protected information with third parties for marketing purposes.
 

Opt-Out Policy
You can opt-out to receive our text messages at any time. To stop receiving text messages, reply STOP to any message sent by us to you. Once you opt out, you will stop receiving text messages from us, except for the only opt-out confirmation message.
 

Privacy of Information
We are committed to the protection of your privacy. We will record and use your personal information, for instance, your mobile phone number, in light of our privacy policy. We will not sell, rent, or share your personal information with any third party for marketing purposes without getting your explicit consent.
 

Data Security
We ensure to implement reasonable steps to protect the data security of your personal information and to prevent any unauthorized access, usage, or disclosure. We do not guarantee the security of transmitted information over the internet or through mobile cellular networks.
 

Changes to Policy
We reserve the right to modify any piece of information about this policy at any time. The changes will be effective immediately after we upload the revised policy to our website. Your consent to accept continued usage of our text messaging service after the changes will be subjected to your new terms acceptance.
 

Contact Us
If you have any questions or concerns about this policy or about our text messaging services, please contact us at service@christasexcellentautollc.com